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Own the checkout.

Everything else follows.

PUDO is the fastest growing segment in UK parcel delivery. The carriers know it. The marketplaces know it. The consumer has already decided. We are already in 11,500 places where the customer actually lives. The strategy is to make us the default at the moment that matters most. Right there at checkout.

Default
Step 2 of 3 Delivery

How would you like it delivered?

Post Office Most chosen
Pickup from any of 11,500 branches
Collect+
Pickup at PayPoint and partner shops
Evri Parcel Shop
Drop-off at local convenience stores
Authored by
Neill O’Sullivan Managing Director, Parcels, Mails, Payments & Government Services
Candice Ohandjanian Growth & Partnership Director
David Viera Head of eCommerce Partnerships
Vision · Day One
Our boldest claim

The home of out of home.

We invented out of home delivery. Now we need to own it. 11,500 branches. The original PUDO network. While the carriers are racing to build what we already are.

11,500 Branches across the UK
365 Years of practice
01 The original out of home network
The Prize

Out of home is no longer the alternative. It is the default.

The shift in consumer behaviour towards out-of-home collection and drop-off is not a trend. It is an inflection point. The marketplaces are driving the volume. We have the network. The question is whether we own the moment of choice, or watch others own it for us.

#1
Fastest growing segment in UK parcel delivery.

Fuelled by rising marketplace volume and the structural shift to out of home. The data is consistent. The direction is one way.

The Mission

Make Post Office the default choice at the moment that matters most. Right there at checkout.

The Risk

Every carrier is building for the same reason. To reduce their dependence on us.

Look at the moves carrier by carrier and the same logic shows up everywhere. Build the infrastructure to send less volume through Post Office. These are not distant threats. They are happening in real time. The direction of travel is clear and we have to act on it before it becomes irreversible.

Royal Mail
Building its own OOH locker network. Investing in Collect+. Converting post boxes into parcel drop points. Aggressively pursuing volume that has historically benefitted Post Office.
Evri
Operates around 3,500 locations through Post Office today. Rather than growing that footprint, doubling down on its own locker network and SSKs with sales functionality. Building infrastructure it owns and controls.
InPost · Quadient · Yeep
Continuing to expand aggressively. Each is investing capital into pure-play locker capacity. The race to install ahead of demand is on, and the locations are not random.
01
Phase One · Win at Checkout

Be the default at every point of choice.

Three ways to move share. Relationships open the door. Propositions close the deal. The algorithm tilts the ranking. And we watch every checkout, every day, so no one quietly pushes us down.

Relationships

Get in the room.

The people who decide ranking, defaults and integrations choose the partner they trust. Spec sheets do not move share. Time and face-to-face still buy you everything in this game.

The right room

Vinted UK leadership. eBay UK MD. JD.com expansion team. Etsy SME team. The Whatnot studio.

The right cadence

Quarterly reviews with every priority partner. Diarised, not opportunistic. Done at the level that decides.

Propositions

Show up with something they cannot unsee.

Every priority marketplace gets its own custom site, custom pitch and custom commercial story. The deck you are reading is the template. Now imagine one for Vinted, one for eBay, one for JD.com.

The format

A bespoke proposition site per marketplace. Their language, their data, their commercial logic. A live, interactive document that is impossible to ignore.

The bar

Choosing anyone other than Post Office should feel like a mistake before they finish reading. This site is the proof of method.

Algorithm

Change the inputs that decide who ranks #1.

Checkout ranking is dynamic and behaviour-based. Proximity, compliance, popularity and experience shape the default position. We work the levers that shift them in our favour.

Key Levers
  • Bag-free, label-free sending. Reduces time-to-serve, lifts experience scores. PO GO is the proof point.
  • Joint branding. Co-marketing in marketplace UI, app and email.
  • Advertising opportunities. In-branch and in-app placements that fund the partnership.
Returns Platforms
Rebound ZigZag

Integrate with the platforms retailers already use, so Post Office becomes the default OOH option served downstream.

Carrier Deal Lever
  • Checkout clause. The next generation of carrier agreements protects Post Office's ranking position contractually, not just commercially.
Vigilance

Watch every checkout. Every day.

Algorithms shift. Defaults change. Partners go quiet. The first signal we miss is the first share point we lose. Build the dashboard before we need it. Track our position on every priority marketplace, surface demotions in hours not weeks, and act before the volume moves.

The Outcome

Post Office, ranked first at the moment that matters.

This is what we are working towards. Default position on the platforms that drive the most volume. The team at the counter sees the result. The customer sees the result. The postmaster sees the result.

Checkout · Step 2 of 3
Choose how to ship
How would you like to send your item?
1
Post Office Recommended
Drop off · 11,500 locations · Bag & label included
£3.39
2
InPost Locker
Drop off · Locker · 24/7
£3.49
3
Royal Mail · Collect+
Drop off · Print at home
£3.59
Illustrative. Pricing and ranking shown for narrative purposes.
The Landscape

Every marketplace. Every strategy.

From the priority three to the names in our pipeline. Different shapes, different audiences, different commercial logic. None of them are out of scope. We have a play for every name on this list.

Priority Immediate Pipeline
Priority

Vinted

Resale · Peer-to-peer
WhatEurope’s biggest peer-to-peer resale platform. UK is their largest market.
Volume6M+ active UK senders, growing month on month.
Our MoveDirect integration. Bag-free, label-free. The flagship use case for PO GO.
Priority

eBay

Marketplace · Established
WhatThe original UK marketplace. Mature seller base, deep infrastructure ties.
VolumeHundreds of millions of items shipped per year via UK sellers.
Our MoveJoint branding at checkout. Carrier clause renegotiation. Returns hub.
Priority

JD.com

Direct partnership
WhatChinese eCommerce giant building UK presence. JoyBuy and direct.
VolumeGrowing UK orders, building local fulfilment partnerships.
Our MoveActive conversations on PUDO direct, hybrid lockers, retail affiliates.
Immediate

Amazon

Returns · SWA
WhatLargest eCommerce platform globally. UK volume already partially through us.
VolumeMassive returns flow via SWA, plus growing outbound.
Our MoveLock in SWA Returns. Negotiate position on outbound and pickup volume.
Immediate

Etsy

Creator commerce
WhatHandmade, vintage, craft. Small sellers shipping high-margin items.
VolumeActive UK seller community, growing share of online gifting.
Our MoveSME merchant onboarding. Branded sender experience. Loyalty position.
Immediate

Whatnot

Live commerce
WhatLive-stream selling. Cards, sneakers, collectibles, fashion.
VolumeConcentrated high-frequency sellers, often shipping daily.
Our MoveStudio collaboration. Flagship sellers on Host Office. Branch as warehouse.
Pipeline

TikTok Shop

Social commerce
WhatLive and social commerce explosion. Sellers ship from kitchen tables.
VolumeFastest-growing channel for SME and creator sellers.
Our MoveOnboard the seller community early. Position before they pick a default.
Pipeline

ASOS

Fashion vertical
WhatUK-headquartered fashion retailer with marketplace ambitions.
VolumeHigh-volume returns and outbound from a single brand operation.
Our MoveReturns volume play. Tailored proposition for fashion verticals.
Pipeline

Argos

Click-and-collect
WhatUK-only retail catalogue with mature click-and-collect infrastructure.
VolumeOperational network already; opportunity for partnership extension.
Our MoveCatchment overlap. Mutual-branch convenience model. Retail affiliate.
Pipeline

Temu

Ultra-low-price
WhatChinese ultra-discount marketplace shipping millions of UK orders monthly.
VolumeHuge inbound volume, currently fragmented across multiple carriers.
Our MoveReturns and last-mile aggregation. Position as the consolidation point.
Pipeline

Shein

Fast fashion
WhatUltra-fast fashion giant, growing UK marketplace beyond own brand.
VolumeMassive volume, returns problem, fragmented infrastructure.
Our MoveReturns hub play. Counter the carrier-direct moves they are evaluating.
Pipeline

Depop

Youth resale
WhatEtsy-owned, youth-driven resale platform, fashion-led.
VolumeSmaller than Vinted but loyal Gen Z user base.
Our MoveWin the under-25 sender. Brand affinity play, simple rate cards.

Hover or tap any tile to see the play

The Halo Effect

Win the parcel. Win the visit.

Every parcel transaction is a customer in a branch. Once they are in the door, they buy more. Stamps. Cards. Bill payments. Travel money. The 11,500 branch network compounds every checkout into halo revenue no other carrier can touch. Move the sliders. See what winning at checkout actually unlocks.

Extra parcels per day
5 per branch
1 20
Halo spend per visit
£6 extra basket
£2 £20
Across 11,500 branches · that is
£125,925,000
additional revenue per year
£10,950 per branch / year
£30 per branch / day
×11,500 UK Post Office branches

Illustrative. Halo spend assumes basket value pulled by the parcel transaction itself, not the parcel revenue. Range is conservative on both axes.

02
Phase Two · Connect the Proposition

POL Logistics. The backbone behind every send.

Phase One gets us seen at checkout. Phase Two makes the promise true and removes our dependence on the carriers. We take control of the rails. POL Logistics is the spine behind every send.

Classified · In development

POL Logistics

POL Logistics is how Post Office reduces carrier dependence and owns the future. Every direct lane, every locker, every send runs on rails we control. Everything in this deck connects into it.

We are working through how every piece fits together. Detail intentionally withheld at this stage. The destination is clear: POL in control of the rails behind every send.

Full briefing available on request
We interrupt this deck

OK, that's enough strategy. Time for the cool bit.

Host Office on air in
00:00:05
The Hero Product

PO GO. If it fits, it ships.

Bag-free. Label-free. One fixed price. Designed to remove every point of friction at the counter, lift our checkout ranking signals, and create a hero send no rival can copy without the network we already have. Carrier slot is strategic.

PO GO bag, front view
PO GO bag, back view
For the Customer
The fastest & easiest option becomes the most chosen.
Customer wins. Why senders pick PO GO over anything else.
Phase Three · The End Game

Build the Post Office Marketplace.

A marketplace built for the local businesses already walking into our branches. Makers, side-hustles, independent operators, SMEs running fulfilment from kitchen tables. Each branch becomes their local hub. Each Post Office becomes their route to the world. This is where Post Office stops participating in eCommerce and starts defining part of it.

01 · Hyperlocal

Anchored to every branch.

Each of 11,500 branches becomes a local marketplace hub. The makers, side-hustles and independent operators already walking through the door find their route to market right there.

02 · Global Reach

Ship anywhere. Domestic and international.

Sellers lose the patchwork of carriers, services and rates. One marketplace, one place to ship anywhere in the UK and around the world, at rates only Post Office can put on the table.

03 · Free with Drop & Go

Free for Drop & Go account holders.

Sellers who already hold a Drop & Go account list free. We turn an existing commercial relationship into the marketplace onboarding ramp. Day-one supply. Zero friction.

The Play

Create the demand. Then build.

01

Announce

Open the marketplace publicly. Stake the claim before anyone else does.

02

Waiting List

Open signups. Capture real intent. Sellers self-identify, ranked by readiness.

03

Active Outreach

Market directly to drop-shippers, Shopify sellers and SMEs. The list becomes a channel.

04

Build with Confidence

By the time we build, we know exactly what to build, who is waiting and how loudly.

No build needed today. No risk taken today. Costs nothing. Tells us everything. The build comes when the demand is proven, not before.

How we operate

Strategy is theory until it lands commercially, operationally and on the ground.

Turning awareness into relevance takes more than a pitch. It takes genuine understanding of how each platform operates, relationships at the right level, and propositions that work for everyone in the chain, including the people behind the counter.

A

Think like a carrier.

Anticipate moves before they happen. Read the algorithms, the incentives and the infrastructure plays. Position our response before volume shifts.

B

Build with postmasters.

Every proposition is tested against two questions. Does it earn the postmaster more, and does it serve the customer better. If both, it ships.

C

Win the next checkout, not the next quarter.

Quarterly thinking loses these races. Default position at checkout compounds. We invest in the moment of choice and the ranking signals that follow it.

Forward

Post Office has the network, the trust and the right to win this space. Now we go and take it.

What it needs from us is a partnership strategy that turns those assets into checkout volume, long-term relevance and real growth. That is the work. Today we start.

Authored by
Neill O’Sullivan Managing Director, Parcels, Mails, Payments & Government Services
Candice Ohandjanian Growth & Partnership Director
David Viera Head of eCommerce Partnerships
Post Office · Strictly Private & Confidential

Own the checkout.

Everything else follows.